Here's how it works:
Decide whether you want to switch to the exact same device or something different. We offer the freedom to switch to another brand or style within the same generation and price range. We deliver to any residential or office address in Hong Kong in as fast as six hours.
Have a question? Please call +852 5803 2496.
Make the switch in a just few easy steps
We'll keep you connected in the fastest, easiest, and most convenient way possible.
Enter your details
Enter a few simple details including your name and ID. We'll only ask for the information we really need.
Select your option
Choose like-for-like and get exactly the same model, or the same model with a different colour. Or choose like-for-similar and switch to a different brand or style within the same generation and price range (subject to availability). We'll show you all your options when you apply to switch.
Tell us about your device
Next, we'll just need a few basic details on the condition of your current device.
Enter any residential or office address in Hong Kong.
Sort the payment
To switch, we simply charge a one-off service fee.
Enter your credit card details and we'll save these securely.
Enjoy your new device
On the day of delivery, have your ID and old device ready.
Frequently Asked Questions
Q1: Can you explain the bolttech device switching service?
It's a fast, easy device switching service that promises to deliver a like-for-like or like-for-similar model in as little as six hours. Simply decide which option you want to select (see 'options' tab). Once you've decided, you simply pay a service fee. This includes free delivery to any residential or office address in Hong Kong.
At bolttech, we offer the freedom to switch to an entirely different brand or style as long as it's within the same generation and price range. You can see all the options available to you when you apply to make the switch.
Q2: Under what scenario can I request for a switch?
You can request to switch your device for any reason. There are no exclusions.
Q3: How many times can I switch in one year?
This depends on the exact plan you bought. Check your details in MyAccount to find out.
Q4: How do I know if I can make a switch?
Simply check that the device you want to switch is registered with us. Check your details in MyAccount to find out.
Q5: What exactly do I have to do on the day of the switch?
First, please turn off 'Find my iPhone' or any similar feature. This is because we need to ensure that when we receive your old device, it's unlocked. This will then enable us to do a full data wipe, permanently removing all your personal information and data (for example photos, apps, messages).
When our delivery driver arrives, they'll check your old device, and will verify your personal ID. Then the switch will happen. We'll take your old device and then hand over your replacement device.
Q6: Can you tell me about the service request fee?
We charge a service fee for each request you make to bolttech. This amount depends on the exact plan you bought and the SRP (suggested retail price) of your current, registered device.
You can check your MyAccount section for details.
Please note that all payments must be made by credit card.
Q7: Is there anything else I should know?
We think we've covered it all but here's some of the 'small' print:
If you don't turn off features such as "Find my iPhone", you may be subject to an additional charge which can be up to the original value of your device. We give you friendly reminders when you apply to switch.
We reserve the right to hold your credit card details in order that we can confirm we have the correct device. Once we confirm we've received the correct device then the service fee will be charged.
Q8: When can I expect my new device to arrive?
The below information describes our target delivery times. We always do our best to meet (or even exceed) these targets.
|Delivery address||Delivery target
We deliver Monday-Saturday from 9am - 5pm (excluding Sundays and public holidays)
|Delivery target following requests taken on Sundays / public holidays|
|Hong Kong Island||Within 6 hours||Next working day|
|Kowloon||Within 6 hours||Next working day|
|New Territories*||Within 6 hours||Next working day|
|Outlying Islands**||Next working day||Next 2 working days|
*including Tung Chung, Chek Lap Kok , Hong Kong Airport (non-restricted areas), Disneyland, Sunny Bay, AsiaWorld-Expo.
**including Lantau Island, Ma Wan, Discovery Bay, Peng Chau, Lamma Island, Cheung Chau, Tai O, Mui Wo.