Here's how it works:
Decide whether you want to switch to the exact same device or something different. We offer the freedom to switch to another brand or style within the same generation and price range. We deliver to any residential or office address in Hong Kong in as fast as six hours.
Have a question? Please call +852 5803 2496.
Make the switch in a just few easy steps
We'll keep you connected in the fastest, easiest, and most convenient way possible.
Enter your details
Enter a few simple details including your name and ID. We'll only ask for the information we really need.
Select your option
Choose like-for-like and get exactly the same model, or the same model with a different colour. Or choose like-for-similar and switch to a different brand or style within the same generation and price range (subject to availability). We'll show you all your options when you apply to switch.
Tell us about your device
Next, we'll just need a few basic details on the condition of your current device.
Enter any residential or office address in Hong Kong.
Sort the payment
To switch, we simply charge a one-off service fee.
Enter your credit card details and we'll save these securely.
Enjoy your new device
On the day of delivery, have your ID and old device ready.
Frequently Asked Questions
Q1: Can you explain the bolttech device switching service?
It's a fast, easy device switching service that promises to deliver a like-for-like or like-for-similar model in as little as six hours. Simply decide which option you want to select (see 'options' tab). Once you've decided, you simply pay a service fee. This includes free delivery to any residential or office address in Hong Kong.
At bolttech, we offer the freedom to switch to an entirely different brand or style as long as it's within the same generation and price range. You can see all the options available to you when you apply to make the switch.
Q2: Under what scenario can I request for a switch?
You can request to switch your device for any reason. There are no exclusions.
Q3: How many times can I switch in one year?
This depends on the exact plan you bought. Check your details in MyAccount to find out.
Q4: How do I know if I can make a switch?
Simply check that the device you want to switch is registered with us. Check your details in MyAccount to find out.
Q5: What exactly do I have to do on the day of the switch?
First, please turn off 'Find my iPhone' or any similar feature. This is because we need to ensure that when we receive your old device, it's unlocked. This will then enable us to do a full data wipe, permanently removing all your personal information and data (for example photos, apps, messages).
When our delivery driver arrives, they'll check your old device, and will verify your personal ID. Then the switch will happen. We'll take your old device and then hand over your replacement device.
Q6: Can you tell me about the service request fee?
We charge a service fee for each request you make to bolttech. This amount depends on the exact plan you bought and the SRP (suggested retail price) of your current, registered device.
You can check your MyAccount section for details.
Please note that all payments must be made by credit card.
Q7: Is there anything else I should know?
We think we've covered it all but here's some of the 'small' print:
If you don't turn off features such as "Find my iPhone", you may be subject to an additional charge which can be up to the original value of your device. We give you friendly reminders when you apply to switch.
We reserve the right to hold your credit card details in order that we can confirm we have the correct device. Once we confirm we've received the correct device then the service fee will be charged.
Q8: When can I expect my new device to arrive?
The below information describes our target delivery times. We always do our best to meet (or even exceed) these targets.
|Delivery to a Hong Kong address
(other than outlying areas as defined below)
|Delivery to outlying areas(as defined below)|
|Delivery request made between
9am and 5pm on a working day (excluding Sundays and public holidays)
|Within 6 hours||Next working day|
|Delivery request made before 9am or after 5pm on a working day, or on a Sunday or public holiday||Within 6 hours||Next working day|
A Hong Kong address means an address at Hong Kong Island, Kowloon, New Territories (including the following parts of Lantau Island: Tung Chung, Sunny Bay, Chek Lap Kok, Disneyland, Hong Kong International Airport (non-restricted areas) and AsiaWorld-Expo) except the outlying areas set out below.
Outlying areas include: Ma Wan, Lamma Island, Cheung Chau and Lantau Island (except the parts of Lantau Island set out under Hong Kong addresses above) and other parts of Hong Kong not specified under Hong Kong addresses above.
Your device is guaranteed to be delivered to you within 6 hours of order confirmation, subject to terms and conditions[ECMC1] . In case we do not deliver the device to you within the guaranteed delivery time, we will refund to you the [switch fee/replacement fee].